家庭教師計劃

Early Childhood Care Course

Enrolment Terms and Conditions & Class Rules

Enrolment Terms and Conditions

1. Application Important Notes

 

 

This terms and conditions under which PrePnK1 Express & MamaHelpers Academy provide to the applicants. Please read these terms and conditions carefully before applying any courses from our company. You should understand that by applying any of our courses (“course applying”), you agree to be bound by these terms and conditions.

 

Applications for courses run by PrePnK1 Express & MamaHelpers Academy will be accepted up to one month before the commencement of each course. However it is advisable to register well in advance as places are limited. Applications will be handled on a first-come first-served basis unless otherwise specified.

 

2. Enrolment and Payment Methods

 

When enrolling for a course, applicants should fill in the student registration form with your basic personal information, so that PrePnK1 Express & MamaHelpers Academy can contact you in case of class changes as and when necessary.

 

Applications can be registered online, however, the applicant's name and contact details must be accurately presented at the time of enrolment so that PrePnK1 Express & MamaHelpers Academy will be able to verify course participant identity, and more importantly, to contact every participant in the case of class changes.

 

3. Payment method:

 

Full payment can be done through the below methods:

 

- Bank in Hang Seng Bank: (024) 788-488864-883 (Eolico Con Int Ltd)

  Please keep the deposit slip and upload to STUDENT REGISTRATION FORM or WhatsApp to us at  +852 9348 9333 / +852 9794 5841 .

- Come to pay cash in our enrolment office at Sheung Wan.

 

4. Enrolment office:

 

        Address              : Room 1605, 16/F Bonham Commercial Center, 44-46 Bonham Strand W, Sheung Wan

        Telephone           : +852 9794 5841

        Opening Hours    : Monday - Friday: 9:00am-6:00pm, Sunday: 10:00am-6:00pm

 

* Please contact our office hotline before you come to our enrolment office for application

 

IT IS IMPERATIVE THAT YOU COMPLETE THE PAYMENT BEFORE YOU GO TO CLASS, LEST YOU WILL BE DENIED ENTRY.

 

* Subject to amendment

 

PrePnK1 Express & MamaHelpers Academy reserves the right to accept or reject any application course fee that have been paid or official receipts is obtained before leaving our enrolment office.  It is the customer's responsibility to check the information on the course title, date and time, and all related details. Customer should also ensure that the correct amount of

 

5. Course Discount

 

PrePnK1 Express & MamaHelpers Academy reserves the right to a final decision in case of dispute.

 

6. Course Cancellation, Change of Course Specification

 

PrePnK1 Express & MamaHelpers Academy reserve the right to cancel any course whether it has started or not; and to alter the course content, course instructor, date and/or time, venue and number of sessions to accommodate unforeseen circumstances. PrePnK1 Express & MamaHelpers Academy will endeavour to inform all participants who have submitted contact details at enrolment should necessary changes occur. If in doubt, participants are encouraged to enquire on 97945841. The above changes, when necessary, do not constitute a basis for requests for refunds.

 

PrePnK1 Express & MamaHelpers Academy reserves the right to cancel a course within a reasonable timeframe before the course commences if the number of applicants is below the requisite minimum, in which case course fees, handling charges will be refunded in full. In the event of course cancellation, PrePnK1 Express & MamaHelpers Academy will notify the affected participants as soon as possible and all refunds will be issued within one month in our Enrolment Office after all necessary documents are received. Refunds will be made in the exact amount that was initially received from each participant.

For any course changes, if any, will be announced through MamaHelpers App, SMS and WhatsApp messages.

 

7. Course Refund

 

Upon the completion of the each payment, no refund will be made except in the following circumstances:

 

a)    The course is cancelled, in which case the course fees, will be refunded to the participants in full. All refunds will be issued within a month in our Enrolment Office after all necessary documents are received. Refunds will be made in the exact amount that was initially received from each participant.

 

b)    The participant cannot attend 40% or more of the course due to injury or illness. In this case, the participant needs to inform PrePnK1 Express & MamaHelpers Academy in writing as soon as the injury/illness occurs, accompanied by relevant medical certifications, and no later than 5 working days of the injury/illness. Applications later than that date will not be entertained. Only remaining class sessions of not more than 50% of the course will be refunded. Lapsed class sessions will not be refunded.

 

Applicants for withdrawal and refund will need to fill in the Course Refund Form issued by PrePnK1 Express & MamaHelpers Academy, and return the form together with HK$250 cash payable to ‘’MamaHelpers Limited’’ as administrative charge (The administrative charge paid WILL NOT BE REFUNDED, If the course is cancelled by PrePnK1 Express & MamaHelpers Academy, no administrative charge is required.)

 

8. Class Transferral

 

Once admitted to a course/class, participants may not change to another course/class without valid reasons and prior to approval from PrePnK1 Express & MamaHelpers Academy.

 

Fees and places on courses are not transferable from one enrollee to another.

 

Students who cannot attend a class due to unforeseen circumstances, such as a business trip or alteration in work hours, are advised to apply to transfer to another class. Such unforeseen circumstances do not constitute a basis for requests for refunds.

 

Transfers can only be made to the class run in the same term and at the same campus location.

An administrative fee of HK$100 will be levied when applying for transfer between class. Applicants need to fill in the Class Transferral Application Form available from the PrePnK1 Express & MamaHelpers Academy office, and the completed form should be returned to the MamaHelpers Academy office together with HK$100 payable to MamaHelpers Limited as administrative charge. (The administrative charge paid WILL NOT BE REFUNDED).

 

For any approved transferral, PrePnK1 Express & MamaHelpers Academy staff will assist the applicant to re-apply for the transferred-to class (subject to availability of places for individual course/class).

 

Transferral applications submitted after the commencement of a class will be handled by PrePnK1 Express & MamaHelpers Academy.

 

PrePnK1 Express & MamaHelpers Academy may, at its discretion, reject any application for transfer of course/class.

 

9. Course Participant Identity

Each course application is limited to one participant only. Only the enrolled participant is allowed to attend course sessions. A participant cannot find a replacement to attend a session that the participant cannot attend. Unless specified or with the permission from PrePnK1 Express & MamaHelpers Academy, participants should not invite their relative or friends to observe the class.

PrePnK1 Express & MamaHelpers Academy may request participants to show their Hong Kong Identity Card or produce other sufficient proof of identity and/or age.

Please note that our teachers are not special education teachers for students with learning disabilities. Course participants with special education needs MUST inform us before the course start.

 

10. Typhoons and Rainstorms Arrangement

10.1 Typhoon Signal 8

 

If Typhoon Signal No. 8 or above is hoisted by the Hong Kong Observatory

For classes that have already started: Classes will be suspended automatically.

For classes that have not yet started: Classes for the day will be cancelled.

 

If Typhoon Signal Pre-No. 8 or above is announced by the Hong Kong Observatory

For classes that have already started: Classes will be continued until Typhoon Signal No. 8 or above is hoisted.

For classes that have not yet started: Classes for the day will be cancelled.

 

10.2 Black Rainstorm Warning

If Black Rainstorm Warning is in force by the Hong Kong Observatory

For classes that have already started: Classes will be continued

For classes that have not yet started: Classes for the day will be cancelled.

 

If Typhoon Signal No. 8 or above is lowered, or the Black Rainstorm Warning is withdrawn:

At or before 7:00am - All classes to be held from 9:00am and thereafter will take place as usual

At or before 10:00am - All classes to be held from 1:00pm and thereafter will take place as usual

At or before 2:00pm - All classes to be held from 5:00pm and thereafter will take place as usual

 

Classes will continue as usual if Typhoon Signal No. 1 & 3 or Amber & Red Rainstorm Warning are hoisted.

(Participant are reminded that they are solely responsible for the safety on their own under such conditions).

Make-up class will be arranged for classes cancelled due to bad weather.

 

11. Discipline

  1. Eating and drinking are not permitted in teaching venues. Smoking is prohibited in all indoor areas of the Academy.

  2. Please switch off the beeping devices on mobile phones and pagers during classes.

  3. All course notes, course materials and information supplied to students by PrePnK1 Express & MamaHelpers Academy are for private study purposes only.

  4. The copyright of all these materials belongs to PrePnK1 Express & MamaHelpers Academy and all rights are reserved.

  5. Audiotaping, videotaping and photography is not permitted during classes, except with the prior permission of PrePnK1 Express & MamaHelpers Academy.

 

PrePnK1 Express & MamaHelpers Academy reserves the right to exclude any participant from class whose behaviour disturbs the rest of the class, or who does not comply with Academy regulations. If a participant has caused damage to school property, a fine will be levied based on the market value of the damaged item.

 

12. Insurance Policy

Although Third Party Insurance is covered within the Academy's campus, participants should attend lessons within their own abilities to reduce the risk of injury.

 

13. Personal Data Collection Statement

Applicants should provide personal contact information when enrolling for PrePnK1 Express & MamaHelpers Academy courses. If the information provided is inaccurate or incorrect, MamaHelpers Academy may not be able to contact the participants when necessary, for example in the event of re-scheduled or cancelled classes.

Personal data provided as part of an application for admission will only be used by PrePnK1 Express & MamaHelpers Academy for purposes relating to the process of enrolment and for distribution of course information.

 

14. Personal Data (Privacy) Ordinance

The Ordinance requires us to seek your consent for continuing the use of your personal data maintained by us to send to you information about our programmes and activities.

We are seeking your agreement for us to continue to use your personal data for student data updates and direct marketing purposes, which include providing information about our programmes and activities, newsletters, courses, training, seminars, awards and other services. We guarantee that none of your personal data would be released or divulged to any third parties without your personal consent.

Unless we receive your instruction to remove your name from our database, we will continue the same practice and send our information to you.

 

If you decide not to be included in our database, please contact us at academy@mamahelpers.co

 

15. Copyrights

PrePnK1 Express & MamaHelpers Academy assumes the right to take photos during classes and exams, and will use such photos for course promotion and internal quality assurance purposes without the prior consent from persons in the photos.

 

Class Rules

The following rules are enforced to provide a conducive class environment, enhance the quality of class experience, to avoid distraction during the course of class, and to improve your learning ability in the class. Fail to meet the below expectation may result in class dismissal.     

      

  1. Please arrive on time to class, greet your teacher and stay for the entire class period. Doors will be closed and no admission to classes will be allowed 5 minutes after the start time.                                                          

  2. If you arrive up to 5 minutes late, please quietly take a seat at the back of the classroom. Furthermore, in an event that you must leave class early (e.g. for a medical, passport appointment), please notify MamaHelpers Academy or lecturer prior to classes, then sit near to the door and leave as quiet as possible.

  3. During exams, please ask permission from the examiner before leaving to use the restroom. Student are encouraged to use the restroom prior to class.           

  4. Any kind of cheating are not allowed during the test. Violate the academic integrity act will result in immediate drop out from the course and unable to finish the remaining class   

  5. Attendance is counted as part of your graduation requirement, missing class could negatively impact on your chances to get the graduation certificate.

  6. When class begins, please stop your conversations and focus on class.

  7. Wait until class is completely ended before putting your materials away in your backpack, standing up, or talking to friends.

  8. Mobile phones should be turned off or on silent throughout the class. Talking on mobile phones or text messaging are not allowed during class. Wait until after class to return any calls received.   In case of emergency, please raise your hand, ask permission from lecturer, and leave the class with unobtrusive manner to answer the phone

  9. Do not listen to any type of electronic recording devices during class.

  10. Do not read other material that is not relevant to the course during class.                            

  11. Food and drink are discouraged in class. You are allow to bring clear color beverage and small snack to class. Avoid bringing in meals or food that have a strong odor and noisy when unpackaged or chewed.

  12. If you want to ask question during class, please raise your hand and wait until the lecturer’s permission before raise up your question.

  13. Show respect to your lecturer and fellow classmates. Do not interrupt someone who is speaking. Disagreement in opinion is common however it is not fine to ridicule another person’s idea. Raised voices, degrading and intimidating behavior will result in immediatewarning and class dismissal.

  14. Audio-tapping, videotaping, and taking picture are not permitted during classes without prior permission of MamaHelpers Academy

  15. Class lectures and PowerPoint presentations are for private study purpose only. Student are  allowed to distribute out to other party who are not enrolled into the class without prior agreement of MamaHepers Academy.

  16. Do not disturb others by engaging in disruptive behavior. Disruption interferes with the learning environment and impairs the ability of others to focus, participate, and engage.           

  17. English should be used in classrooms. All classroom activities, such as group and class discussions, should be conducted in English.      

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